Portavadie, Loch Fyne
We had a specific need to look for a partner we could work with who shared our values for guest service. We were missing vital calls and touch points to engage with our valued guests who were calling to make reservations and speak with us. Hotelfone recognised our individual needs and took time to get to know us, our diverse product and guest centric culture. Many of those values are reflected within Hotelfones own team and culture. Hotelfone offers an extension to our business and we have seen and benefited from significant uplifts on room revenue and significantly less OTA reservations attracting significantly higher commission.
Our guests truly feel they are truly speaking to team Portavadie, and I cannot think of a better recommendation.
Farncombe Estate, Cotswolds
We have been working with the Hotelfone team for many years now and always found their approach to be flexible, their service to be first rate and costs structured in such a way to adapt with business demand. They are themselves hoteliers so this coupled with their recruitment & training process ensures that they understand our business and what’s required of their service. We truly believe their expertise has hugely impacted our conversion rate as well as boosted our guest spend.
Pride of Britain Hotels, UK
Pride of Britain Hotels, as an organisation, have been using Hotelfone for 5 years and we have found the team to be extremely reliable in handling enquiries on our behalf. It is particularly useful to have this service over weekends and evenings and I know that several of our members hotels also use Hotelfone individually. The team are professional and offer great value for money.
Luton Hoo Hotel, Golf & Spa,Bedfordshire
“Luton Hoo Hotel, Golf & Spa have enjoyed a successful partnership with Hotelfone since 2016. Hotelfone provide a reliable and professional service to us and our guests, responding to guest telephone enquiries. They capture those calls and business that we potentially would have lost when our Reservations team are unable to take the call. The Hotelfone team are experienced hoteliers which means they understand our business and the high standards that are required.”
“The quality of Hotelfone’s service is exceeding our expectations: it’s a true extension of our own reservation team, and every single call is handled with the highest professionalism. Follow-up is key and their team is very accurate, precise and consistent, with our guests and our revenue always in mind. It’s a very smooth and flexible solution that you should look at if you have a prestigious clientele such as the one we have in Monaco”
No.15 Great Pulteney, Bath
"We have been working closely with Hotelfone for just under 2 years with No.15 Great Pulteney. Hotelfone understood the USPs that make No.15 Great Pulteney so special straight away and they act as a seamless extension to the in-house team, always with our business in mind. They offer a valuable service with friendly and professional people who have really embraced the individuality of the hotel and are able to ensure we’ll never miss a reservation again"