How It Works

Service options

Extend the opening hours of your Reservations department, we are here from 9am-10pm, 7 days a week.

We take your incoming calls and direct them to specialist teams dealing with Room Sales, Food & Beverage bookings or Guest Service enquiries.

Forward your calls on automatic overflow to ensure all the calls get answered when your team is busy.


If required we can provide you with an Auto Attendant to give a professional welcome and efficient call routing to our experienced team members.

What's included

Regular performance reports, providing all the detail you need to understand your call volume and your caller’s requirements.

Insight into turnaway reasons, lead times and your busiest days/hours.

Dedicated account management.

Daily calls from our shift managers at the start and end of service to understand daily events, restrictions or promotions.

Flexible pricing that fits your business.

Introducing Hotelfone Services to your hotel is straightforward and your services can be active within 15 days.  Our  project managers will guide you through the process and are on hand to answer any questions you have.