With our state-of-the-art telephone technology, we capture the Reservations calls you’re unable to answer using our highly trained and friendly staff, taking the pressure away from your teams at peak times.
We can support your Food & Beverage and Spa reservations lines and work closely with our clients and their Reservations, Front of House and F&B teams to deliver exceptional results.
Starting from the moment a customer calls, we provide a seamless and personalized experience, adhering to the highest industry-wide standards of exemplary service. Our agents undergo rigorous and regular quality assessments to ensure that the services provided are completely aligned with your own.
Using our own integrated software, we store in-depth product knowledge about your business that enables our team to speak confidently to your customers, converting enquiries that would otherwise be missed.
The team will capture all details of conversation which, along with call traffic data, is used to provide you with high quality reporting on a monthly basis and invaluable insight into your business.
As well as streamlining costs and reducing operational overheads, our model enables you to scale up and down quickly to meet peaks and troughs in demand and deliver effective responses to marketing and campaign activities.