Working here

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The foundation of our success at Hotelfone is built on the people who work for us. Our values are at the heart of what we do. 

We continually strive to provide the best working environment for our teams, allowing them to fully embrace their passion of delivering exceptional customer service. 

We are proud to say that our retention rate over the past 12-month rolling period is 87%. 


Our recent employee engagement survey echoes this as: 

  • 96% of our team are either extremely satisfied or satisfied working for Hotelfone 

  • 86% of our team feel they can openly talk to their line manager about their mental health and wellbeing   

  • 84% of our team strongly agree or agree that they look forward to going to work 

  • 84% of our team strongly agree or agree that Hotelfone enables them to balance their work and personal life 

  • Our team also told us that we are good at supporting them, communications, learning and development, and having approachable and supportive managers. 

At Hotelfone, diversity and inclusion are really important to us. We value and actively encourage the differences that everyone can bring to work.

At Hotelfone we have built:  

  • A collaborative culture where curiosity, creativity, experimentation, and innovation are fostered  

  • A highly motivated team delivering unique services to our clients  

  • A creative environment that supports the development of further service offerings to solve both our and our client’s challenges  

  • A working environment that encourages and support a great work/life balance  

Key company benefits

Competitive salary and pension scheme

Favourable hotel discounts


Career development

Individual and company performance-based reward scheme

Flexible working hours and patterns

Paid breaks

Guaranteed time off on Christmas Day, Boxing Day and New Year's Day

At least 28 days annual leave