Benefits to your business
Hotelfone has been delivering exemplary service to the luxury independent hotel market for 8 years. We are vital partners to our clients, playing an integral part in their service strategy.
We capture calls that would otherwise be missed, we have identified that hotels drop about 16% of the calls they are presented with.
Guests want the phone answered quickly, they want your full attention with minimum wait times. Our team are focused on one role to answer the phone for you allowing the customer facing roles to concentrate on the guests in your hotel.
Our service operates 362 days a year 09.00- 22.00. No need for you to worry about holiday cover or occasional sickness etc as our team are resourced to meet your needs.
Average Booking Value
Hotel LiveChat increases online conversion and reduces abandoned booking enquiries. Our team are there to immediately engage with your online customers, improve the ROI of your website and increase direct bookings.
Our commission only pricing model for Reservations means you only pay for the room bookings we make. The commission levels are significantly less than the OTAs and if no bookings are made, there is no cost to your business.
Hotelfone provide a timely insight into every aspect of every interaction with your guests. As we accurately document every call you get a complete understanding of the phone demand pattern for your business with a detailed monthly report.
Our multilingual team can provide consistent quality service to your international clientele. We currently support English, French, Italian, Spanish and Chinese languages.