About Us

The company was set up by the founder Roddy Whiteford when a gap was identified in the market, the challenge of capturing telephone calls in the evening at busy hotels. These calls are potential business for the hotels and as such missed calls means missed revenue.

 

Starting from a pilot of 3 hotels there are now over 80 hotels supported by our service both in the UK and mainland Europe. Now handling in excess of 200,000 calls per year we have identified the need to support hotels in this demanding environment and resourcing challenge.

 

Following on from the success of supporting telephone demand we are introducing  a similar service in 2020 to provide online Livechat support to deliver the same results.

Our Vision

To be recognised as the market leader in reservations support for the luxury independent hotel market. Delivering this service through revenue capture by a highly experienced team, sales focused with a 5 Star customer service ethos.

Our Values

We know our people and we know our clients

 

We deliver creative solutions through innovative technology

 

We are passionate and focused in delivering service excellence

 

We offer a rewarding environment recognising work life balance

 

Our team’s expertise shapes the future of our business

Burnview Business Centre, 2 Gateside, Prieston Road, BRIDGE OF WEIR, PA11 3AJ

enquiries@hotelfone.co.uk  / 0203 474 5188

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