Hotelfone provides a bespoke "out of hours" reservation service for the luxury hotel market. Starting from the moment the customer calls your hotel, it is a seamless customer experience. We can deliver from the initial telephone answering service, through to securing accommodation sales.
This opportunity is available to a number of select hotels in the United Kingdom and Europe ensuring the highest level of personal service for your guests. Hotelfone insures all calls being answered thus providing a more relaxed and professional reception service, resulting in increased sales generated and an exemplary service for your hotel guests. Where required we provide multi-lingual team members to answer the calls in English, Italian, French and Spanish.
The highly experienced Hotelfone staff work from the ideal sales environment of their own home office. Dealing with only one call at a time, thus allowing them to make your customer a priority, without the distractions of a busy reception area. All the team have extensive front office experience and knowledge, resulting from a high calibre of personnel and an exceptional team that is reflective of the exclusive hotels that enjoy this service.
Hotelfone takes the stress away from your reception at peak times and automatically transfers calls from the hotel to our experienced, professional and friendly staff. Our team are trained to the highest standards and using our own integrated software we store all the necessary in-depth knowledge of your hotel, enabling the team to speak confidently to your customers and take reservations as a seamless transaction.